Let us give you a hand
Please read the FAQ section first and if your question is not answered send us an email with your comments or message.
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Delivery charges is another term for shipping and handing.
Which payment methods are accepted in the online shop?
We accept all major credit cards such as Visa and MasterCard. We also accept checks. If you prefer this option, we ask that you contact us first and we’ll work with you to create the order. We are also looking into accepting crypto currencies like BitCoin and Etherium. If you’d like to use these currencies, please contact us.
How long will delivery take?
A typical order is processed in the same day that the order enters our system. After that it takes 3 to 5 business days for US domestic orders to arrive and between 2 to 3 weeks for international orders.
How secure is the online shop? Is my data protected?
We use Stripe as our main payment gateway. All of your credit card data is processed through Stripe’s secure servers, never touching any of our systems. All we see is a hash (a long string of numbers) that connects the order between Stripe’s systems and ours.
What exactly happens after ordering?
After you place your order, we will start processing it to get it ready to take to our shipping provider. We work to process every order as quickly as possible. If you are are experiencing a delay, we’ll reach out to you with an update.
Do I receive an invoice for my order?
Every order generates an invoice. You’ll receive one in your confirmation email and also as an attachment to the email.